My work is reminiscent of Jurassic Park. From time to time, a phrase appears in it, which the hero-mathematician says after learning that scientists have recreated dinosaurs: “Life will always find a way out”.
In complex systems, somewhere the same. That which is viable will find a way out. And if something doesn’t take root, don’t grind it out, you don’t need it.
Digital transformation cases.
The story began when the team and I decided to register digital transformation cases... Cases require specifics, and they became interested in what functionality of all systems (and we have 15 of them) is most in demand by users and has the most useful impact on the business.
Before this incident, when I thought about our tasks, I imagined heroes in black hoods, creating smart machines in an aura of mystery. In the best traditions of Ninjutsu, they penetrated the intricacies of integrations and, with the power of thought, transformed the data into an orderly form. And then, surrounded by security policies, they materialized a slender architecture from the air. And only the soothing sounds under the dim laptop screen betrayed their invisible presence ...
Reality manifested itself at the very moment when it suddenly turned out that the greatest achievement of the team was electronic document management (e-signature). Of course, I understood that in order to implement the workflow and its rapid development, in general, all this beautiful thoughtful architecture was needed. But who will you surprise with this now?
Electronic document management (e-signature)
- Do not brag to me about electronic document management - I complained to a friend. First, it's boring. Secondly, it can be made by the average inquisitive computer user in an evening on a dilapidated Pentium III.
Mike works in logistics and periodically supplies me with informative stories.
- Look, workflow is a painful issue in many companies, the solution of which can eliminate a lot of problems - he answered and immediately gave an example to illustrate.
- Previously, we had a huge problem in our warehouses with trucks that came for loading and unloading. At the control they must be sure to check whether all the documents are in order and fill out the acts. Documents were constantly lost, then they looked for them for a long time in order to print, check, sign. All this took a lot of time.
- And now imagine - a hot summer day. Drivers are queuing loaded with perishable food. Others cannot get into the warehouse and honk, supported by obscene expressions - they can be heard from several blocks away. Traffic jams gather up to the highway and block traffic.
I felt a little funny from this picture. An inspired youth loomed in mind at the warehouse, escorting furious truckers into the fragile world of digital technology.
Meanwhile, Mike continued:
- The problem has existed for several years and would have continued if we had not implemented an electronic signature from a tablet. Just press one button and the document goes to the right place, the right folder and is saved in the warehouse and at the driver's.
- Therefore, brag not about electronic document management, but about the “shock wave” that it causes. Yes, any advanced computer user can implement it and solve their local problem. But for a solution a major problem at the system level it still requires high qualifications and a deep understanding of all interrelated processes.
Well, let's save the ninja dream for another time. I sit silently and draw conclusions. “Shockwave” is possible where there is a need. Accounting, HR, finance, IT, administration, sales, delivery - all have a workflow. You just need to design a tool that is easy to understand, integrates with other processes, and provides value (!). And then everything will go by itself - life will find a way out and give so many cases that we will still be surprised how many possible applications a simple-looking instrument has 🙂